Gen AI based Conversational AI, Automation & Agent-Assist Solution for Salesforce and any ticketing system
Alta-Futuris Solutions has established partnership with Aisera, a USA a leading provider of Generative AI solutions for organizations, providing innovative service experiences for employees (EX), customers (CX), and Operations (OX).
Alta-Futuris Solutions, a registered Salesforce Consulting Partner is working with Aisera to deliver Conversational AI, Automation & Agent-Assist Solution for Salesforce Service Cloud. The solution offers Salesforce Service Cloud customers best-in-class, self-service virtual assistant, and agent assistant capabilities. By auto-resolving customer support requests, it dramatically improves the customer experience while reducing agent workload.
Aisera’s Unsupervised Natural Language Understanding (NLU) & supervised guided flows equipped with built-in ontology for various industries can deliver Day One value to customers.
Capabilities
- Self-service Virtual Agent for Customer Service
- Proactive User Engagement & Notifications
- Global taxonomy includes 5B+ intents and 1T+ phrases for IT, HR, Sales, and Customer service
- Conversational Automation with 1200+ workflows and visual workflow studio
- Auto-Resolve and Agent-Assist modes
- Channel Support for Webchat, Email, Voice, Messaging, SMS, and API Seamless handoff to Salesforce Live Agent Chat
Alta-Futuris can auto-resolve 65-80% of user requests, reduce your average time to resolution by 90% and improve your CSAT scores by 85%
Please reach out to sales@altafuturis.com or ganesh@altafuturis.com for further details or enquiries.