Gen AI based Conversational AI, Automation & Agent-Assist Solution for Salesforce and any ticketing system
Alta-Futuris Solutions has established partnership with Aisera, a USA a leading provider of Generative AI solutions for organizations, providing innovative service experiences for employees (EX), customers (CX), and Operations (OX).
Alta-Futuris Solutions, a registered Salesforce Consulting Partner is working with Aisera to deliver Conversational AI, Automation & Agent-Assist Solution for Salesforce Service Cloud. The solution offers Salesforce Service Cloud customers best-in-class, self-service virtual assistant, and agent assistant capabilities. By auto-resolving customer support requests, it dramatically improves the customer experience while reducing agent workload.
Aisera’s Unsupervised Natural Language Understanding (NLU) & supervised guided flows equipped with built-in ontology for various industries can deliver Day One value to customers.
- Self-service Virtual Agent for Customer Service
- Proactive User Engagement & Notiﬁcations
- Global taxonomy includes 5B+ intents and 1T+ phrases for IT, HR, Sales, and Customer service
- Conversational Automation with 1200+ workﬂows and visual workﬂow studio
- Auto-Resolve and Agent-Assist modes
- Channel Support for Webchat, Email, Voice, Messaging, SMS, and API Seamless handoﬀ to Salesforce Live Agent Chat